Privacy Policy


Your privacy is important to us.
We respect your privacy and are committed to protecting it.
We understand the concerns you may have about the confidentiality of the personal information and data you provide us with.
This document presents the privacy policy of our website.
This policy enables you to obtain further information about the nature and use we make of the personal data you provide us with and about your rights.

By submitting your data you are accepting our privacy policy.

In compliance with Law 67/98, of 26 October, on the Personal Data Protection, we inform you that the processing of personal data collected on the website is our responsibility.

The data captured on this website are processed by the company/person Performance By Herminia Macieira Unipessoal, Lda, Taxpayer no. 516173626, with head office at Av. Comendador Ferreira de Matos 865, 4450-125 Matosinhos.

We will use your data to manage your user registration, manage the purchase of products or services, answer your queries as well as to send you our customised communication if you so choose.

Depending on the purposes for which we process your data, we need to access and process your personal data, in particular:

your identification data (e.g. your name, surname, language and country from which you interact with us, contact details, etc.);
economic and transactional information (for example, information about your purchases, orders, returns, etc.);
connection, geolocation and/or navigation data (e.g. should you interact with us via mobile phone);
sales information (e.g. if you subscribed to our newsletter);
data about your tastes and preferences.

When we ask you to provide us with your personal data, we will mark some fields as ‘mandatory’, as we need those data to be able to provide you with the service or functionality in question. Please note that if you decide not to provide us with such data, you may not be able to complete your user registration or you may not be able to take advantage of those services or functionalities.

We may share your data with service providers who provide assistance or support to us, external subcontractors, under the terms of contracts concluded with them, for example:

financial institutions;
• fraud prevention and detection bodies;
technology services providers;
• logistics and transport services providers and employees;
providers of client support-related services;
partners and providers of marketing and advertising-related services.

We are committed to respecting the confidentiality of your personal data and to ensuring that you can exercise your rights. You may exercise your rights by sending us a message to a single email address (, indicating the reason for your request and the right you wish to exercise. Should it be deemed necessary for us to be able to identify you, we may request a copy of an identification document.

In particular, regardless of the purpose or legal grounds under which we process your data, you have the right to:

Ask us for access to the data we hold about you. We remind you that, if you are a registered user of the Website, you may also consult this information in the section corresponding to your personal data;

Ask us to rectify the data we already have. Remember that if you are a registered user of the Website you can also access the section corresponding to your personal data to modify or update your personal data. In any case, please note that by actively providing us with your personal data by any means, you guarantee that they are correct and accurate and you undertake to notify us of any changes or amendments to them. Any loss or damage caused to the Website, the person responsible for the Website or any third party arising from the conveying of incorrect, inaccurate or incomplete information in the registration forms, will be the sole responsibility of the user. Please note that as a general rule you should only provide us with your own personal data, not those of any third party, unless otherwise permitted in this Privacy and Cookies Policy;

Ask us to delete your data to the extent that it is no longer necessary for the purpose for which we need to continue to process them, as explained above, or where we are no longer legally permitted to process them;

Ask us to cancel or limit the processing of your data, which means that in certain cases you may ask us to temporarily suspend the processing of the data or keep them longer than necessary when you need it.

If you have given us your consent to the processing of your data for any purpose, you also have the right to withdraw it at any time. Some of the ways in which you may withdraw your consent are explained in section 2, where we explain for what purposes we process your data.
Where our legitimacy for processing your data is your consent or the enforcement of the contract, you will also have the right to request the transferability of your personal data. This means that you will have the right to receive the personal data you have provided us with in a structured, commonly used and machine-readable format, in order to be able to convey them directly to another entity without hindrance from us. On the other hand, when the processing of your data is based on our legitimate interest, you may oppose, without prejudice to any legal restrictions, to the processing of your data.

Finally, we inform you that you have the right to lodge a complaint with the supervisory authority
In charge of data protection, in particular:

– the National Data Protection Commission (
– the authority of the country where the retailer is located: authorities/index_en.htm

We will update the information contained in this Privacy and Cookies Policy as we deem adequate. In this case, you will receive notification in several ways, namely through the Website (e.g., through a banner or a pop-up) or through a message to your email address so that you can review the changes, assess them and, if necessary, object to and cancel any service or functionality. In any case, we suggest that you read this Privacy and Cookies Policy from time to time, in case minor changes occur or some interactive improvement is introduced, as it will be permanently present on our Website.

We use cookies and similar devices to make it easier for you to browse the Website, to understand how you interact with us and, in certain cases, to be able to show you advertising based on your browsing habits. Please read our Cookies Policy to learn in greater detail about the cookies and similar devices we use, their purpose and other useful information.

Online Dispute Resolution


In the event of a dispute, the consumer can appeal to an Alternative Dispute Resolution Body.

List of Alternative Dispute Resolution Entities
(under Law no. 144/2015, of 8 September)


National Centre for Consumer Conflicts Information and Arbitration
Acting throughout the national territory, in areas not covered by another arbitration centre with regional competence
Contacts CNIACC – National Centre for Consumer Conflicts Information and Arbitration
Nova School of Law
Campolide Campus
1099-032 Lisboa
Tel.: +351 213 847 484

Consumer Conflict Information, Measurement and Arbitration Centre of Algarve
Geographical area covered: Contracts signed in the District of Faro.
Contacts CIMAAL – Consumer Conflict Information, Mediation and Arbitration Centre of Algarve
Edifício Ninho de Empresas, Estrada da Penha, 8005-131 Faro
Tel.: +351 289 823 135

Consumer Conflict Arbitration Centre of the District of Coimbra
Geographical area covered: Contracts signed in the municipalities of Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.
Contacts Postal address:
Av. Fernão Magalhães, no. 240, 1º – 3000-172 COIMBRA
Tel.: +351 239 821 690

Consumer Conflict Arbitration Centre of Lisbon
Geographical area of coverage: Contracts signed in the Metropolitan Area of Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.
Contacts Postal address: Rua dos Douradores, 116, 2º – 1100-207 LISBON
Tel: +351 218 807 030
Email: /

Consumer Information and Arbitration Centre of Porto
Geographical area of coverage: Contracts signed in the Metropolitan Area of Porto, Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.
Contacts Postal address: Rua Damião de Góis, 31 – Loja 6 – 4050-225 Porto
Tel: +351 225 508 349

Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court)
Geographical area of coverage: Contracts signed in the municipalities of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho, Vila Verde.
Contacts BRAGA:
Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé) 4700 – 030 BRAGA
Tel: +351 253 617 604
Av Rocha Paris, nº 103 (Edifício Vila Rosa) 4900 – 394 VIANA DO CASTELO
Tel: +351 258 809 335

Centro de Arbitragem de Conflitos de Consumo da Madeira (Consumer Conflict Arbitration Centre of Madeira)
Geographic area of coverage Contracts entered into in the Autonomous Region of Madeira.
Contacts Postal Address: Rua Direita no. 27 – 1º andar – 9050-405 Funchal
Tel.: +351 291 215 070

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave (Consumer Conflict Arbitration Centre of Vale do Ave) / Arbitration Court
Geographical area of coverage: Contracts signed in the municipalities of Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela and Vieira do Minho.
Contacts Postal Address: Rua Capitão Alfredo Guimarães, n.º 1, 4800-019, Guimarães
Tel.: +351 253 422 410

More information on the Consumer Portal

Cookies Policy


This website uses cookies to enable you to have the best user experience.
Should you continue browsing you are giving your consent to the acceptance of these cookies as well as of our Cookies Policy.

Cookies are small text files stored on your device when you access websites.
These allow for the storage of a set of information relating to the user, some of which are used to recognise the user on future visits to our website, and some of which are used to guarantee the functionalities provided and to improve the performance and user experience of the website.
The type of information that can be analysed using cookies is as follows: user name, email address and password, the internet protocol (IP) address used to connect to the internet, the browser type and version, the operating system and platform used for connection, the web addresses (URLs) from which or through which you accessed and left our online services, and the date and time of said activity, among others.
Website cookies can be disabled or managed at any time. To find out how to do this, go to the ‘Help’ area of your browser.
Please note: it is important to realise that some areas of the website may not function correctly after cookies have been disabled.

The use of cookies optimises user browsing, allowing the stored data to improve your experience on the website, increasing also the response efficiency of the web address.
Therefore, those allow us to eliminate some repetitive actions on the website, and help to present information to meet your interests as much as possible.

Cookies are segmented according to their purpose and expiry date.
Essential cookies are key elements of access to certain areas of the website, such as access to secure areas of the website through login and password. By disabling cookies those same services may not be consulted.
Functionality cookies memorise the user’s browsing preferences.
Analytical cookies allow for the memorisation of the way a certain website is browsed, with the purpose of presenting products or services that meet the user’s needs, by monitoring the website. Examples are those that store the most visited pages, time spent on each page, products or services searched for, etc. These cookies store statistical information.

When accessing our site the user gives his/her consent for the use of cookies through an OK button in the banner that appears when the user first visits our website.